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We apologize for the delay. Sometimes international shipping may take longer than expected due to Customs screening. You can, however, trace your order and see where it is at any time. If you still feel you need help tracking your package or would like to inquire about it, please contact us by email at the following address

We do our best to resolve any issues our customers may encounter with their online purchases. If you still wish to receive a refund for your order, we can of course proceed with the refund, in the event that the appeal is made within 30 days following the date of the order and the product(s) concerned are not on sale. . For more information, please read more about our refund policy

Open it in the presence of the delivery person to see if the product is damaged. If so, refuse it.

If the delivery person refuses to let you open the package, refuse that too. These same checks must also be carried out in the event of collection at the post office.

Depending on the return method chosen, it will take 8 working days (excluding weekends and public holidays) for your package to reach our warehouse. Remember that the return remains your responsibility until it arrives in our warehouses, so remember to always ask for proof of sending in order to keep an eye on its progress. Once received, your return will be processed within 1 working day, an e-mail will be sent to you to confirm receipt.